Here’s a professionally written Privacy & Cookie Policy for L H Clearances, tailored for a UK-based clearance and waste disposal business and compliant with UK GDPR and Data Protection Act 2018.
Privacy & Cookie Policy
Introduction
L H Clearances (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal data is handled safely and responsibly. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, contact us, or use our services.
By using our website or providing your information to us, you agree to the practices described in this policy.
Who We Are
L H Clearances is a registered waste clearance and disposal company operating across Hertfordshire, Essex, and surrounding areas.
For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, L H Clearances is the data controller.
If you have any questions about this Privacy Policy or how we handle your data, please contact us via:
📧 Email: [Insert business email]
📞 Phone: [Insert phone number]
Information We Collect
We may collect and process the following information about you:
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Personal information: Your name, address, phone number, and email address.
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Service details: Information you provide when booking a clearance, requesting a quote, or using our services.
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Payment information: If applicable, when making payments through approved providers (e.g. PayPal or Stripe).
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Technical data: IP address, browser type, and how you use our website (collected via cookies and analytics tools).
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Communications: Records of emails, phone calls, or messages you send us.
How We Use Your Information
We use your personal data to:
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Provide and manage our clearance and disposal services.
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Respond to your enquiries and provide quotes.
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Send invoices, receipts, and updates about your booking.
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Maintain internal records and improve our services.
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Comply with legal and regulatory obligations.
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Occasionally send updates or offers (only with your consent).
We will never sell or rent your data to third parties.
Lawful Basis for Processing
We process your personal data under the following lawful bases:
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Contract: To provide the services you have requested.
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Legitimate Interest: To manage our business and improve our services.
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Legal Obligation: To comply with waste disposal and environmental regulations.
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Consent: When you agree to receive marketing communications.
Data Sharing
We only share personal data when necessary and with trusted third parties, such as:
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Payment processors (e.g. PayPal, Stripe)
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IT or website service providers
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Legal and regulatory authorities when required by law
All third parties are required to keep your data secure and use it only for lawful purposes.
Data Retention
We keep personal information only for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.
In most cases, this means keeping data for up to 7 years for business and compliance purposes.
Your Rights
You have the following rights under the UK GDPR:
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The right to access the personal data we hold about you
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The right to correct inaccurate information
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The right to request deletion of your data
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The right to restrict or object to processing
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The right to data portability
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The right to withdraw consent at any time
To exercise your rights, please contact us at [Insert email address].
Cookies
Our website uses cookies to improve your browsing experience. Cookies are small files stored on your device that help us analyse website traffic and performance.
You can manage or delete cookies at any time through your browser settings. By continuing to use our website, you consent to the use of cookies in accordance with this policy.
Security
We take data security seriously and have implemented appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.
Links to Other Websites
Our website may contain links to external websites. We are not responsible for the privacy practices of other sites. We encourage you to read their privacy policies before submitting any personal data.
Changes to This Policy
We may update this Privacy & Cookie Policy from time to time. Any changes will be posted on this page with an updated revision date.
Last updated: October 2025
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
L H Clearances
07432 203295